FAQ

We roast to order. Orders ship within 2–5 business days.

Available countries and rates are shown at checkout. More in our Shipping Policy.

Choose pickup at checkout and collect your order at the coffee bar in Pena. Pickup is free.

We add the tracking number to your order as soon as it is available. You’ll get it by email.

Sorry about that. Email us within 7 days with your order number and a photo — we’ll send a replacement or a full refund. Please read our Refund Policy.

Unopened, sealed bags can be returned within 14 days of delivery. Opened bags can’t be returned. See the Refund Policy.

Cards, Multibanco and MB WAY.

Every bag has a sticker with the roast date, coffee name and weight. Everything else is on the card attached to the bag and on the website.

Not at the moment. Whole beans only.

Both. Our coffees work for filter and espresso.

We recommend waiting at least a week after the roast date. But you know your brew best.

From importers and partners we trust and work with directly.

Every 2–3 months.

Coming soon.

Not yet.

Rua Doutor Almeida Amaral 15A, 1150-137 Lisboa

Open every day, 9:00 – 15:00. Check Google Maps or @cautionhotcoffee for current hours.

Yes, you can buy our coffee at the bar.

5 kg.

Yes, on request.

In Lisbon. For other locations, please ask.

Fill in the form on the Wholesale page.